FAQS about Gas Safe and Landlords Gas Safety Certificates

Q.How do I complain if I don’t have a current gas safety record (previously referred to as a certificate)?

A. By law landlords must carry out an annual gas safety check and provide tenants with a copy of the record of that check. New tenants should receive a copy before they move in and existing tenants should get a copy within 28 days of the annual check being done. If you don’t have a current gas safety record please follow this guidance.

Q. What should I do if I suspect an appliance is unsafe?

A. It is illegal for anyone to use a gas appliance if they suspect it is unsafe. Turn the appliance off and do not touch it until it has been checked by a Gas Safe registered engineer .If you suspect there is a gas leak you should immediately do the following: Call National Grid’s Gas Emergency Freephone number: 0800 111 999 Open all the doors and windows Shut off the gas supply at the meter control valve (if you know where it is)

Q. Why should I use a Gas Safe Registered engineer?

Nigel Whittaker – Owner of Dial-A-Plumber LtdAnyone employed to work on gas appliances in domestic premises must be a Gas Safe Registered engineer and competent in that area of gas work. By using a Gas Safe Registered engineer you can be sure that any work completed by a Gas Safe Register technician will be done competently and safely. HSE advises that you should arrange for regular maintenance and an annual safety check to be carried out on your gas appliances and installation by a Gas Safe Registered engineer. Landlords have a legal duty to ensure that this is carried out.

Q. How do I know if an engineer is Gas Safe Registered?

A. All Gas Safe Registered engineers carry ID cards which tell you which appliances they are qualified to work on.

Q. Should I always follow the advice of a Gas Safe Registered engineer?

A. If your engineer recommends that more work needs to be done on your appliance always follow the advice given. If you have doubts over the advice follow it in the interim period and contact Gas Safe Register for further advice.

Q. Why are ventilation and flues so important?

A. To help operate safely, all gas appliances need the following:
An adequate supply of air to help the complete combustion of gas;
Efficient operation of their flue to remove any combustion products, including carbon monoxide (CO), that are produced
Without these safety precautions dangerous levels of carbon monoxide can build up with the possibility of fatal consequences. There are some easy ways to help avoid the build up of carbon monoxide poisoning:never block ventilation;ensure that flues are kept clear at all times;Have your appliance regularly maintained and annually serviced by a Gas Safe Registered engineer.